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Dissatisfied |
Below
Expectations |
Satisifed |
Exceeded
Expectations |
Very
Satisfied |
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1. |
How was the overall cleaniness and comfort? |
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2. |
Were the staff friendly and courteous? |
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3. |
Did you feel confident in the staffs' ability? |
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4. |
Would you recommend us to friends or family? |
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5. |
How would you rate your overall satisfaction? |
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6. If this was your first visit, how did you hear about us? |
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7. If you have visited us before, what made you return to us? |
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8. Please rank in order of importance what is important to you in selecting an auto
repair/maintenance facility (1 lowest - 5 highest) |
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Confidence |
Service
Quality |
Trust
Relationship |
Price |
Product
Service
Selection |
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