Customer Service |
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Testimonials
"For the past number of years, I have been taking my vehicles to Master Mechanic in Whitby for service and repairs. I have been extremely satisfied with the service, professionalism and knowledge that I have received at a fair cost. I would recommend this master Mechanic to anyone."
"I have been going to your location for about two years. Since you became the owner service has greatly improved. Our first major dealings happened when I spun my car out during this past winter and asked you to fix it and put snow tires on the car while I went on vacation. When I returned the car was fixed beyond what I asked for at a price I didn’t expect. You brought my car up to an almost as new condition. What makes a repair place great, it’s the little things, such as: touching up paint scratches, setting up a special Master Mechanic Club using synthetic oil for me, fixing both my key fobs. I would never have had the same service from my dealer. You call my car your car. I have suggested your establishment to my friends and I sent my wife’s car to you as well. Keep up the good work." "For the last little while I have been dealing with Patrick in your Richmond Hill store. Patrick has never once let me down, in fact he has gone above and beyond more times than I would consider necessary. The problems I've had with my vehicle have been extensive but at this point I'm not in the position to move into a new car. Patrick has taken it upon himself to ensure that I receive the best service possible and I sincerely appreciate it. For example, the latest problem required a new engine. Patrick did absolutely everything he could to keep my costs down so I could afford to keep the vehicle. This is just one example of the absolutely top-notch service I've gotten from this store. This is the type of service every tradesperson or contractor speaks about - good, quality, honest service - but talk is cheap - actions speak louder than words and what Patrick has done for me has said more about Master Mechanic than I ever expected. With the experience I've had I know how rare it is to find someone to follow through on promises such as the ones your commercials make. Now I know the customer service promises that Master Mechanic makes are more than just sales techniques. The care and attention I have seen from Patrick and the entire staff at the Richmond Hill Master Mechanic really does exist and is irrefutably the best I have ever come across and ever expect to find. For that reason, as long as I am even remotely in the area, I will return to Patrick and Master Mechanic Richmond Hill and refer everyone I know. I have never been more satisfied than I am now." "I would like to provide feedback on my most recent experience at the Master Mechanic location on Fisherman Drive in Brampton. I had brought in my vehicle for routine maintenance and got more then I deserved. Not only was I very well treated, but your service personnel had gone over and above all expectations - and had a sense of humour to boot! Not only did they perform an exemplary job with my requested actions, but your service adviser also recommended further preventative maintenance to improve my overall driving experience. They even gave me a first-hand look at the up and coming required service recommendations. This location has not only become my primary place for service, but will be recommended to all of my friends and family in the area. Thanks again for the pleasant experience from a very satisfied customer." "My wife and I have brought both of our vehicles to the Matheson location for about 4 years for our routine maintenance, and have always been very happy with both the customer service and quality of work we have received. Most of our dealings there have been with Keith, who has without exception been very friendly and helpful. Recently, in late February, I was traveling in Alberta for work and my wife's car literally died on the side of Eglinton Ave. After getting her car to this store your staff there ensured she got home alright, and went to great effort to communicate with both her, and myself in Alberta, the extent of problems with the engine and our available options. Without pushing any specific options, Jim clearly explained the pros & cons of all of our options, and answered the questions I had to ensure that I was comfortable and confident in the decision making process. With my very limited knowledge of car engines I found this to be invaluable. To make a long story short we needed to replace the engine for our 2005 Subaru Forester. Our Subaru now runs like new, and it gives me great confidence to know that Jim treated the car that my wife drives everyday like it was his own. The attention to detail and care for the customer is becoming more and more rare in all industries, let alone in automotive repair. My personal experience is that in most cases people will only make an effort to express negative thoughts, and I felt it was only fair to take the time and let you know how happy we were with our experience.
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