Testimonials
We are proud of the work we do and the great feedback that we get from our customers. Read below to see what customers are saying about their Master Mechanic!
We are proud of the work we do and the great feedback that we get from our customers. Read below to see what customers are saying about their Master Mechanic!
I recently had a grinding noise coming from the front of my vehicle. As I was planning on a long drive the next day, I needed this fixed. I took my truck to Master Mechanic in Collingwood, Rob was very pleasant to deal with. He explained the problem in a way that very easy to understand. Rob and his team were able to repair my truck that afternoon. They did a very professional job and the price was fair. I would highly recommend Rob and his team.
Greg P
I recently had my clutch replaced at MM at your Barrie West location. There was a problem with the parts and the clutch had to be replaced under warranty. I dealt with Ron Sheldrake on this matter. I was surprised at the level of customer service I received from Ron. I didn’t think there were any businesses left that really cared about the customer anymore. I stand corrected!Ron was amazing. I will be recommending MM to my friends.
Bill M
I just wanted to take this opportunity to thank you and your staff at the Matheson store for all the help you gave me and my daughter this week with her Celica. We were worried, didn’t know what the recurring problem was and didn’t know the next step to take. You were so kind and extremely helpful. I can’t thank you enough for all the time you spent helping is determine the problem and then taking the extra step in contacting Toyota yourself to explain the issue and ensure it was covered under warranty. You put us at ease and helped us more than anyone else had, including Toyota. The end result was that you saved us considerable money, worry and aggravation. Thank you so much…you are fantastic.
Sandi & Lauren H
Everyone in the shop was very kind. They took the time to explain issues to me and the best ways to resolve them. I really appreciated the service and urgency in which they assisted me.
Mishelle R
I am a single mom so every penny counts. Jason and his staff have always been up front and honest with me.they tell me when things don’t have to be replaced when other shops would have gone ahead and done the work. Recently, I took my 2001 Montana in, which needed $1,700 and I never question the need for repairs because of the wonderful honest service I have always received. In fact, Clarence stayed late on Friday night to complete the work. I fully intended to pick up my van on Saturday morning when the doorbell rang.it was Jason delivering my van to me, which was well beyond the call of duty.my appreciation for all of them is beyond words.
Colleen M
First time customer and very impressed with the service – professional and courteous. Although it was an expensive repair, car was diagnosed correctly and provided with a complimentary rental vehicle for two days. Would definitely recommend to others.
Karin S
I’ve been living in Richmond Hill for just over 5 years now and have been going to Master Mechanic Richmond Hill for the majority of those 5 years. Patrick and his team have done a great job taking care of my car and me. His committment to good work and integrity are why I keep going back and would recommend him to anyone else.
Ren C
I would recommend this shop to people who want honest people performing quality work. They are not the cheapest but are very fair considering the quality of work and parts they use and the cheapest is not what we want when maintaining our vehicles especially when our kids are now driving. They have helped my wife and daughter many times when they were in a emergency situation and I was not available to help. They replaced broken wiper blades on my daughters car outside in a snow storm and didn’t even charge her and repaired my wifes flat tire for no charge. When I phoned to ask why they didn’t charge us anything, their reply was “because loyal customers who let us do our job properly when work needs to be done is very much appreciated”. The place is very clean especially the work area which says a lot about a repair facility.
John C
Nick has been my mechanic for 35 years and I still come in from Toronto because of the great service. He and Bryan and the team are trustworthy and accommodating and I would highly recommend them to anyone looking for a great mechanic.
Nienke H
From the first time I drove into your shop I have always been treated with kindness, respect and that I am the most important person there at that time. Any issue, large or small, has always been treated with up front honesty and care. I have arrived at your shop before and after hours on a few occasions, and you have opened the door to help me out, taken me home when needed and have gone over and above the call of duty, whether for myself or my husband. I like the fact you share information/happenings about your family with me, as I feel there is a large level of trust given to me with the knowledge you share about your family and I admire the love you openly show regarding your wife and children. Family is what it is all about and you truly demonstrate this with me. I feel we have established a respectful friendship and this I cherish. You have shared your personal cell phone number with me and I am grateful for this. I have recommended your shop to many people since David and I have started visiting you. I am very happy coming to you and your shop and will continue to do so.
Susan C
I wanted to thank you for looking after my car and taking care of what needed to be done so quickly. As there was never any service done on the timing belt, we’ll have to schedule something for when a have a few extra shingles! And as soon as I got my sticker and drove off the lot, a police cruiser was right behind me!glad I had my drive clean done and mirror repaired. Thanks!
Elsa T
For all the time and skills you spent on trying to figure out what was wrong with my truck!and all out of the goodness of your heart. If only all mechanics were like you. We’re luck to have found you. I hope you know how much we appreciate all you do (and did) for us. Thank you.
Paula & Gus B
Have taken both my car and truck to Jim and his team several times. Always honest and fair with their services. Would not take my vehicles anywhere else. Highly recommend visiting this location.
Rick G
We would like to thank Rob and the staff at Master Mechanic for the professional service they have provided during the 20 odd years we have been going there. It is never easy to find a garage you are comfortable with and have confidence in. We found that here. We pay a fair price in exchange for excellent service. Quotes are provided and honoured, recommendations are given to avoid future problems and they go the extra mile to ensure we are satisfied with the work provided. We wouldn’t dream of taking our cars anywhere else.
Chris A
Hands down THE best automotive service I’ve had. Not only was I priced out beyond fantastic on tires for my truck, but I had some extensive brake work and a few oil changes done at this location, and it’s above anyone else. The mechanics took the time to explain issues with my vehicle, as well make recommendations on parts. I felt very comfortable, and everyone on staff there was great – I was surprised to have even been approached by management for some small chat, and made sure my needs were met! I drive all the way from Ancaster to this shop to and would DEFINITELY recommend everyone to this shop! Thank you everyone at Master Mechanics
Brian H
Recently while in the process of planning a family trip, our 2006 Jeep began making odd noises under the hood. Being new to the area we were unsure where to take our vehicle for a repair. We’d heard people at work speak highly of Master Mechanic so we called the Whitby store on Brock Street. We were told to bring the vehicle in immediately as it was beginning to overheat. The Manager met my wife personally and looked over the vehicle. The water pump had failed. It was 3:00 in the afternoon and we were leaving early the next morning. A pump was ordered and by 4:45 the Jeep was back on the road and ready to go. The service received was above and beyond anything we have previously experienced at a garage. We have told friends and co-workers that there is a no better or more honest place to have your vehicle serviced. Thanks Master Mechanic.
Dave D
This shop continues the tradition of trustworthy service of the Master Mechanic brand. They are thorough and explain why work needs to be done and often show the broken or worn out parts as needed.
Brad B
I had my car in for service…and they fixed my leaky gas filter right away. The lady at the front desk was very courteous and helpful. I have a few more problems to fix and will definitely return to MM because the service was outstanding…
John T
Barrie West Master Mechanic is my go-to shop. Most recently, Dan and Ryan got my car ready for winter with an oil change, a new wheel bearing, and alignment and a great deal on a new set of snow tires. Thanks guys!
Lindsay M
Exceptional workmanship and honesty are the 2 main ingredients we rely on when it comes Master Mechanic – Chris & Kyle. When our fleet vehicles are in the area and require their services, there is no hesitation whether its questionable warranty work or something simple as a PM request, I can always trust this team to follow our processes with our fleet – highly recommended for others who have fleet vehicles.
Suzanne L.
Great experience, went the extra mile to help me out. Thanks again.
Neil
I have been going to Master Mechanic Dupont for the past 8 years for service on my cars as well as my father’s. The service has always been friendly and courteous. Frank has always explained things that I needed and to be watchful of regarding cars and his approach is honest. He is someone who definitely wins your confidence and trust. It is clear he is a knowledgeable person. When I bought a second-hand car, Frank was the go-to-person, who gave me an evaluation of the car. I trust his opinion. I am a librarian in the Dupont neighbourhood. When our students were learning about people and work in our community, I invited many guests, one of which was Frank to talk to the students about his work. He brought in tools, horns, wrenches and nuts and bolts!they had fun and our photo gallery on the wall in the school highlighted the careers of our guests. Frank’s picture was recognized by many of our students, their parents and grandparents. Everyone was proud to say he was their mechanic. He is well known in our neighbourhood and gives back to the community!I would not hesitate to recommend him.
Michelle F
I highly recommend Jeff Ball and his Aurora Master Mechanic shop. I was referred to Jeff by my son when a major Toronto dealership insisted I needed arm controls replaced before they would do an alignment on a new set of tires I had just purchased. I needed someone I could trust who could give me a second opinion. The drive from North York to Aurora was well worth it. Jeff took me into the shop and showed me exactly where the slight wear was on the bushings and explained precisely why there was no imminent need to do this work. Jeff’s mechanic then did the alignment and the car runs smoothly and perfectly. It is very reassuring to have a shop such as Jeff’s where you’re going to be treated honestly and with courtesy, fairness and respect. Jeff is a straight shooter and I could tell by the interaction of all customers who came in that he was held in high esteem and trust by everyone. It is refreshing to know that there are still shops and mechanics like Jeff around who possess old fashioned values and integrity. Thanks, Jeff! Keep up the great work!
George B. Jr.
I made an appointment request online and they called me back pretty quick to set up an appointment. I was told by another shop that my brakes needed to be done before Christmas, so that’s what I needed the appointment for and to put on winter tires. Well turns out that I didn’t even need my breaks done for a little while. They could have changed them anyway and make me pay but they saved me money at that moment. What I thought was awesome is there was a female mechanic which we don’t have enough of and even better you can watch while they work and that I like because it shows they have nothing to hide. And icing on the cake is they washed my car when done…. I don’t live on the mountain but will definitely be a returning customer. Thank you for your honesty
Gem B
An excellent experience! Fast, courteous, informative and pleasant. A busy day at a busy time of year and I was treated exceptionally well. They went out of their way to make sure I was on my way as quickly as possible. I believe I have found a new and trustworthy mechanic. Thanks guys – you rock! I’ll be back!
Liz C
Frank and his team are the best mechanics in the city. They are knowledgeable, professional, and go out of their way to get you driving again when you rely on your vehicle for work. I can’t say enough good things about this place. It is important to have a mechanic you can trust. Frank is that guy.
Julie P
I thought it was about time that I put in writing how much I appreciate the good work you do on my car. As you know, I had my car in last week for the usual maintenance plus whatever needed doing. After driving up north this weekend, I felt I had a brand new car! This also makes my wife very happy because she’s saying there’s no way we’re getting a new car! It is so good to be able to trust the person who looks after your car. We’ve been dealing with you for over 6 years now and will continue to rely on your great service and highly recommend you to everyone. Thanks again.
Allan & Gwen G
Great customer service reasonable prices and service reps that explain everything they do and things your vehicle may need in the future appointments. Helps plan for repairs and cost impacts to families.
Kevin F.
Called around for information and quotes, Master Mechanic were respectful and helpful on the phone and made me feel welcome (unlike the others!) I was able to enjoy a coffee at the Tim Hortons next door, as it was not going to be a long wait. Turns out my car had serious problems… Master Mechanic were spectacular, they showed professional knowledge and respect as well as being reasonably priced. They offer a transport service to and from their workshop, making it so much easier for me!
Beth W
I am pleased to take this opportunity to express my complete satisfaction with the excellent service provided to my husband and myself at your Rexdale location, operated by Jerry Compierchio. We have been customers for several years and have availed ourselves of the maintenance services as needed by our cars. I would like to commend Jerry and his staff on their professionalism, friendly manner and on how well they cope with the pressure of their trade. I especially appreciate Jerry taking the time to explain the problem(s) with my vehicle and the procedures taken to correct them. He has shown me great respect and always answers my questions regardless of how trivial they may be. I am confident in their ability to assess the problem(s) and attend to them properly. They always try to meet the required time for us to have our vehicles ready so that our obligations to work and other duties are always met. Jerry and his staff are great assets to the Master Mechanic franchise and we would not hesitate to recommend this location to family and friends.
Kathy R
I am writing to inform you of the exceptional customer service and professionalism I have come to experience from your Erin Mills site since moving to the area. Bjorn and his staff keep in constant communication and take the time to show me what needs to be repaired and explain it in a way that’s easy to understand. They have always kept me informed on which repairs were critical and which repairs could be postponed. This has been helpful to me financially as I am a university student and money comes and goes quite easily. Bjorn has made the inconvenience of car repairs a lot less stressful. I trust the quality of work of Master Mechanic. My family and I have always maintained the utmost confidence in the master Mechanic brand (my father is a loyal customer of the Pickering store). I am a loyal customer and I will continue to recommend their shop and the Master Mechanic brand to my friends and acquaintances.
Richard J
They are always amazing, and without prompt have been able to warn me of potential serious risks I had no idea were a problem with my vehicle, and have on multiple occasions fixed it without asking for compensation. Will always come here for the respect they show and the professionalism they uphold.
Adam H
We had our van in to your shop for some work and we were so impressed with the excellent customer service that we received. Everyone was very helpful and courteous. You don’t always come across such personal service anymore. It was refreshing! Thanks again for going the extra mile. We will be back.
Allan & Robynne H
Amazing fast service trustworthy .very happy with my service today
Mike B
I made my first visit to the East York store. I just had to contact the main office to let you know what a wonderful experience it was and how impressed I was with the service. My friends told me about Dan and the excellent manner with which he treats his customers but I had never been there because my husband always took care of our vehicles and he took them to the dealerships. My husband passed away in August and I was left to take care of the car and van we own. I knew my 2000 Hyundai was in need of servicing as I had not had the time to do it earlier this summer so I finally listened to my friends and took it to Dan today. He and his team did a great job. I will be taking my van to him for its tune up and I can assure you that I will start spreading the word among my colleagues and friends. I work in the service industry and I know how quickly people will complain and how rarely they will compliment so I just wanted to take this opportunity to let you know what a wonderful example of customer service Dan and his mechanics provide. As I said earlier, I will be spreading the word!
Sharon C
Very happy! Staff was kind and professional. Shop was very clean and organized. Appreciated how they explained what was wrong and what needed to be fixed. Also greatly relieved knowing that they use good quality parts. Very satisfied and definitely recommend!
Nick M
I just want to thank you for taking such good care of me and my car in these past few weeks. Whether the emergency replacement of the alternator without an appointment, or the similarly short notice and desperate plea to replace my timing belt, or most recently, the oil change with the no-charge tire pressure check, your team has kept me on the road when it counted. (Which it pretty much always does, doesn’t it?) Always on time, on budget and working in my best interest, your team has kept me mobile, safe, informed and most importantly, made me feel like a valued customer. For all that, I wanted to take a moment to thank you.
Bill D
Master Mechanic did an excellent job. The facility was very professional and went out of their way to help me on my way quickly so I could get my grandson from school. Great job to you and your staff. It is always a pleasure visiting your facility.
Ruth P
I took my car to get a few things done: vehicle inspection, tire rotation, alignment, and replacement of control arm. It was my first time taking my car into the Master Mechanic Erin Mills location, and I was very happy with the service and work done. The guy working at the front desk was able to get me in for an appointment immediately, and he when I showed up he was knowledgeable in answering my questions. The car was ready well before I expected, and the price was less than I was expecting. I will not take my car to the dealer again! A+ work!
Drew K
Sending a big thank you to Master Mechanic for making my car safe to drive again. These guys are the best! I have recommended them to others and they all say the same thing.
Carolyn W
I have been Patrick and his team, at Master Mechanic for mor than 5 years. Always great service, honesty and respect. I would not trust my car to anyone else.
Patty S
Excellent service and a $25 Service Card for next visit! 😀
Darryl M
Master Mechanic will get all my future business and I will be happy to refer you to family and friends. It always seemed that no shop in Barrie really understood what customer service is and that includes the dealers where I purchased the car. I can’t express how relieved I am to now that I have a place to take my car for HONEST QUALITY repair work at a fair price…this was the first time that I have had a customer service guy take the time to explain things without making me feel like I was wasting his time…just for the record this was the first time that I had such great service that I was prompted to write this letter…thanks again.
Leanne K
Everyone at the Leaside store has treated me like gold. And, as I own a fleet of aging company vehicles, I’ve had a lot of opportunity to be serviced. I don’t trust anyone else to take care of my family or my company. At lease 10 friends have become customers, too!with no disappointments. After every job, they show me what was wrong, even bring out the old part to show me exactly where it was faulty. The friendliest, most reliable mechanics in town. I have definitely tried my share of others!I may not know a cam shaft from a gas cap, but I know this is the only place I’d ever bring any of my cars.
Aleg U
If I could give 10 stars I would! Moved to Oshawa from GTA about a year ago and never committed to one mechanic/shop locally as I’ve had either not-so-pleasant experiences or have read enough mixed reviews on Google and Yelp to push me away from trying others. Working in a public setting, I constantly asked locals about recommendations and Master Mechanic kept coming up. Mike and Ronda are a pleasure to talk to and I love the genuine care you feel from them when it comes to providing honest work. Fairly priced, gave me options and work done in a timely manner (also provides shuttle service). If you are in the market for switching or trying a new place out, give them a call! You won’t be let down from the first time you visit there.
Pete D
Marie and I moved from Mississauga to Brampton approximately 8 years ago and for a few months returned to our private mechanic friend for repairs. Naturally, that became a chore and we started looking locally. We heard positive advertising about the Master Mechanic system and decided to try them out. We went to our closest location and, as it turned out, that was one of our most positive decisions. From day 1 we were very impressed with their honesty and how we were treated. We have been dealing with Paul Mercer at the Heart Lake store and his staff ever since and have never been disappointed in any way. They can always find our problem even with my poor descriptions and fix them efficiently. I have only had one small warranty problem (I think I was being picky) and there was no debating. My problem was fixed with a smile and a handshake. Attaboy to Paul and his crew!
Ross S
I’m from out of town and something broke on my car that I needed fixed urgently so I could get home. The service here was excellent- friendly, prompt, knowledgeable and kept me informed. Complete opposite of the experience I had at Canadian Tire!! If you need vehicle repairs in Collingwood, this is the place to go!
Kristen C
I’m very proud and completely satisfied to have found in Master Mechanic much more than a auto workshop can offer a client. I had a great privilege to being attended by Thom McPherson. Besides of his technical knowledge, he is very courteous and has a lot of patience. All the team work together and integrated, giving an awesome experience for the clients. They are very transparent, straight and mainly honest, always telling the truth and recommend only is necessary. So, I highly recommend Master Mechanic in Cambridge.
Ricardo G
Best mechanic I’ve EVER dealt with! Completely trust worthy and never pushes you to do service that you don’t need! Extremely happy with the service I receive every time I am there! Thanks so much Chris!
Paula K
We would like to take this time to thank our Master Mechanic friends in Ajax who provide great customer service. We have been loyal customers for many years and always feel confident that the work will be done professionally and in a timely manner. Any time we have had concerns about our vehicles in an emergency situation, Greg & Alan have always made themselves available to address the problem. Their friendly attitude and honesty provides us the confidence that we need to not worry about the care of our vehicles. Many thanks!
Rob & Rose
Have had minor work done here, nothing bad to say. will definitely go back again. polite service as well
Matt J
I am always happy to see Terry when I come in to service my car. He is friendly & extremely helpful. The service that I received at my last visit & every visit before have been excellent.
Karen L
Great place for quality service to your vehicle. Honest and trustworthy with fair prices. Hi there with confidence.
Doug P
My experience with Barrie East Mechanics was very positive. They gave me the most professional and efficient service for an amazing price. I was in and out within 30 minutes, smiling all the way home. Definitely would recommend the company to anyone with small or large mechanical issues.
Ben B
I am writing this note to express my complete satisfaction with the services received from Jerry where I regularly take my Infiniti G35 for repairs, maintenance and tires. I have been a customer of Jerry for several years now and have been pleased with the team of mechanics and the high quality of their workmanship. To further elaborate, every time I bring my car in to report a problem or just for regular maintenance, Jerry listens attentively to my issues and provides his assessment in a friendly, knowledgeable and professional manner, and keeps me informed on the status of work being doe so I can plan accordingly. All work conducted on my car to date has been done accurately on budget and on time. I appreciate that level of quality and dependable service, thus giving me a comfort level that my car is in good hands and its performance, safety and comfort level have been enhanced by the proficient work of his skilled mechanics. Consequently, I will continue to be a regular customer of Master Mechanic for years to come and will advise my family and friends to follow suit. Well done Jerry and team!
Gus E
Brake problems were resolved within an hour and a half without an appointment. Very affordable will definitely go again for all my vehicles. Amazing job thanks so much!
Rob L.
I have been coming to Master Mechanic for over 6 years and they have always been friendly, helpful and honest. Never selling me services or repairs that I either don’t request or need and with a 12 year old car it would be easy to do just that. I have and will continue to recommend this shop to others. Thanks to the entire team!
Titan R
I had a horrible wobble in my car driving at 60kms/hr. In all the years I’ve been driving it was a new one on me so instead of panicking in my usual fashion, I took it into Master Mechanic across from the mall and plaza on my way into work. They suggested it’s likely something minor like a wheel weight or snow on the inside of a rim, but I didn’t want to drive it anywhere and asked if they could look at it. They had an opening so they were able to look at it right away. Within minutes I heard “snow” coming from the mechanic, as soon as the hoist started to lift he could see the problem. They were so helpful and friendly, they checked each wheel in case it was on more than just the one and even the balance of each. I was there for less than an hour and got to work feeling so relieved and happy at the service and treatment I received. Two thumbs up, thanks again guys!
Angela B
Very happy with this garage. Good quality work, decent prices, and very honest i.e. not fixing or recommending work that isn’t needed
Greg H
I would just like to take this time to recognize the outstanding service I received at Master Mechanic Concord. I stopped at this location in a sort of ’emergency situation’ on my way to the cottage; flashing lights and noises that caused me to be hesitant to continue my drive. Upon arriving at the shop, Joe’s professionalism and kindness were instantly evident. He assured me that he would take a look at my vehicle, and in no time he had diagnosed and fixed the problem. Joe was also able to explain everything to me in a clear and understandable manner, and kept me calm and relaxed during the entirety of my time in the waiting area. The waiting area was clean and welcoming, and my time at this location was enjoyable, which is not what I usually associate with a mechanic!! Not only was my service at this location prompt, high-quality and professional, but Joe was outstanding; a very kind and personable man. Thank you, Joe, for your service. I was able to get to the cottage with no problems, and no worries, and would be honoured to use your services again in the future. Have a wonderful day.
Irena R
Great shop! They are very clean, fast and honest. Hard to find great places like this anymore. Highly recommend and will be taking my cars here on the regular! They have a new owner that seems to really care about his customers and knows a lot of cars. Thanks again!
Michael D
In my business I must provide regular service on a tight schedule. I use my car to conduct business and rely heavily on a well-maintained vehicle. I have been taking my car to Master Mechanic for at least 10 years and have always been pleased with the quality of service your company provides. When booking appointments, or waiting in the shop I find the staff to be friendly, polite and professional. At times when service takes longer you are always willing to help by providing a phone to make a call or by offering a ride when I need to be somewhere else. I recommend your company to others because of my satisfaction with your service. I want you to know that I appreciate your efforts and will continue to trust my vehicle maintenance to you for years to come.
Toni J
As a first time car buyer I was incredibly nervous about the vehicle I was buying. I just wanted to extend a sincere thank you for your perseverance, diligence, honesty and kindness in your initial work on my new car. Both my Dad and myself are much relieved that you have taken the time and given my new car the “ok”. Thanks again and I look forward to bringing my car to you in the future.
Brook T
This location has been recently taken over by a new franchisee, Carlo. I had an excellent experience with the services. Carlo and his team were professional, honest and transparent. I had my rear brakes changed, they provided me with a quick assessment of the problem and a competitive quote. Overall, I am happy, I recommend this location for auto services. I wish Carlo and his team the best of luck. Welcome to Grimsby.
Ankush Chander
I just wanted to write a quick note to say thank you to you and your team for your continued courtesy, professionalism and efficiency. From the time you walk in through the front doors, the level of customer service is exemplary. It is refreshing to find a business with such a dedicated group of individuals who go ‘above and beyond’ for their customers. Over the years, you have provided quality service and have always taken the time to explain the repair process and even follow-up upon completion. Some say that the best compliment to be made is the ability to make referrals. Rest assured, I have no hesitation in continuing to refer my family and friends to your business. Once again, thank you for your dedication and we look forward to continuing our relationship with you.
Chris R
Moe was my daughter’s mechanic at the Brampton location. He was very nice!! Explained everything to her, and to me as well. Worked with us on the repairs, we felt like we were well taken care of. Didn’t feel taken advantage of at all. Great job! Things were done before the estimated time. Was great with her and I both. Brakes fixed! All is good. 5 Stars Moe!! Great job. Would recommend this shop! Thanks!!
Chris W
I have taken cars, trucks and vans to this shop and have nothing to say but good things. Jim is a reasonable business owner and never charges for anything unnecessary. His team of technicians are expertly trained and explain issues on a level anyone can understand. I’ll be a customer here for life.
Todd B
I’ve been to this location a few times now and have recently had them do work on a new (old) car before I took it home. They did such an amazing job for a fair price and was very detailed in letting me know exactly what was done. Their front lobby is comfy and clean with a coffee machine and free oatmeal cookies 🙂 Owner, Joe is kind, professional and makes you feel comfortable asking questions. The cleaning they did on the car I got was amazing, so many parts looked new. They also have a few specials goings on through out the year, so look out for those. If you’re looking for friendly, approachable and straight up mechanic (hard to find lol) i’d definitely recommend this specific location of Master Mechanic!
Jannies L
I would like to thank Kevin and his team for being caring citizens of Barrie, and helping me help an elderly man who had driven into a snowbank, and fallen in the snow trying to get it out. This past Monday, I drove past an elderly man who had driven into a tall snowbank behind the Giant Tiger / Master Mechanic building. As I drove past him, he fell down and I realized he needed help, and he would need more help than just me. He was trembling and cold and I could barely get him in my car to drive him to Master Mechanic to get help. Kevin agreed to help and came outside to see where his car was, and sent someone to get it out of the snowbank right away. The man said we were his Christmas Angels. Thank you Kevin and team for being a “Community Hero”!
Julia E
I just wanted to comment on my visit to the new Orangeville location. All I have to say is amazing customer service. Thank you to Darrell and his team. They went above and beyond to fix my wiper and get me going again. I have already told family and friends, and will be visiting this location again for my next service. Keep up the good work.
Dawn P
On a recent visit to MM Leaside I asked them to check my van for a burning oil smell. They determined it needed valve cover gaskets and the job was completed and I picked up my van. Both Steve and Craig said to me to drive it for a couple of days just to ensure everything was OK. Unfortunately the problem persisted. Without hesitation on their part, they took the van in and corrected the problem at no additional cost. I was expecting to have some sort of hassle, but these guys went out of their way to make it right. Now get this!they delivered my van to my house in a major snow storm and said “No problem”. In all my years of driving, I have never had such service. In this day when there seems little regard for the customer, these people went the distance and more. These people represent what MM says it is all about.
Bruce C
I have been taking my car to Master Mechanic regularly for 3 years for maintenance every few months. My experiences were all positive as everyone is always pleasant to deal with. I am brought in for my appointments on time and finished quickly. I would recommend master Mechanic for anyone looking to have their car serviced.
Isabel W
I’ve been taking my car to Master Mechanic for about four years and the thing I appreciate most about the place is that these guys don’t fix things just for the sake of making money. They care about their customers. They always gives me honest advice without pressuring and makes sure I understand my options. Once the work is done they show me the old parts. These guys know their stuff and I would recommend them to anyone.
John S
After having been abused by so many mechanics, who upon seeing a woman walk into their shop can hardly hide their glee at having another female to fleece and abuse. Finally I found Master Mechanic, where they have female mechanics and are sure to treat you fairly. I was a bit concerned over the recent new ownership, fearing that the new owner would be one of the woman hating jerks who rip women off, but I was delighted by my most recent visit. After having my car repaired only two weeks ago, the check engine light once again came on – nooooo! I stopped in and met the new owner and told him the problem. He was very friendly and told me not to worry. After having one of the mechanics work on my car for over an hour to figure out the problem and fix it (it was a different problem from the most recent repair), there was NO CHARGE!!!!!! WOW! Talk about customer service!
Denise M
This letter is to thank you and your technician for the excellent service performed on my car. I know my car is a 1998 Grand caravan and it is old…but it is still \my baby”and Master Mechanic treated it as such. You have serviced my mercury since it was new. I have complete confidence in your service and the honest reports you give me. I have just had what I call ‘bumper to bumper service’ and you have come through with flying colours. rest assured I will drive to Florida again this Winter with unquestioning confidence. many thank again.
Ronald L
I was on my way to have my manual transmission fluid checked here when I broke down halfway there. I called Frank and he called a tow truck for me and got the car there. Needless to say, the clutch had burned out and he had so send the car out to a specialist he uses. This was on a Friday. He called on Monday to tell me the car was ready, I was extremely surprised. The bill came to exactly what he said it would be, with 2 tows and a new clutch and fly wheel it came to way less than I was quoted at other places for a clutch. Thanks Frank for being great, honest and trustworthy!
J Blair
I first went to the Dupont location several years ago in the hope that I would find a reliable and fair mechanic! Looking after cars and trucks seems like a difficult business and I was wary of the “neighbourhood’ garage. Instead, I found Frank, whose enjoyment seems to come from serving the neighbourhood and establishing a solid relationship with his clients. I have 6 vehicles off warranty that range from classic antiques to functional work vehicles and I now rely on frank for solid advise and competent dependable repairs and service. Whether it’s a modest problem with a starter, a more serious issue or just a chance to get new tires, Frank has always provided me with exceptional service at a fair price. In fact, I don’t take any of my vehicles anywhere else. MM should be proud of Frank as an ambassador of the brand and Frank should be prod of himself and his team for serving the community so well. I have nothing to gain for such an endorsement!I simply feel that the combined efforts of his team outshine all others.
Gareth S
Went there to replace my regular tires with winter tires and it was a cinch.Went there to replace my regular tires with winter tires and it was a cinch. Quick and easy Great service
Isaac O
I was driving down Hurontario Street when I started having car trouble. I pulled in and asked them to have a look. Turns out I had run over a bolt that had impaled itself in my rear tire. There customer service was great and they got my tire all fixed up and I was back on the road in about 40 minutes. I would definitely recommend them.
Martin W
What’s not to love about these guys. Made the mistake of taking my car to another mechanic for a cheap fix awd wires… Ended up making my car a sitting duck held hostage.. Could only be repaired for $3000 because it’s the transmission sensor….I wanted a second opinion so I had my car towed from Waterloo to Cambridge just to have master mechanics experts give me a second opinion. Turns out the other auto service was taking me for a ride and instead of $3000 for a transmission sensor…. It was roughly $800 for the proper repairs. Very competent, educated experts here! Wouldn’t trust my dodge with anyone else!
Vanessa S
Always clear on what needs to be done, how much and how long. Honest, honest, honest, that’s what you get here and really what’s more important when it comes to your mechanic? Always clear on what needs to be done, how much and how long. Honest, honest, honest, that’s what you get here and really what’s more important when it comes to your mechanic? I would happily recommend the crew here to anyone both private and corporate, the service can not be beaten! Nice storage program available for winter/summer tires, saves me lots of space and makes change over that much faster.
Joel M
We have been using Master Mechanic for the past 10 years and the quality of the service is outstanding. Rob, Will and the rest of the staff go out of their way to ensure all of our vehicles are in top shape when they leave their shop.
Yvonne D
I wanted to take a moment to thank you for the excellent service I received from your company. As you know, I had my 2000 Ford Explorer in to another shop to look after the “noises” in my front end. $2,000 later and they did not fix the problem. Your mechanics identified the problem, quoted accurately and resolved not only the front end noise issue, but also fixed what the other shop had done incorrectly and performed an overall service on my truck. I am happy to report I put 70o kms on the truck yesterday and it felt wonderful to drive. It is refreshing to find a company like Master Mechanic who can properly service my vehicles. I give you and your staff an A+ for execution!. Thanks again.
Doug G
BEST IN TOWN. These guys are good. Timely, honest, accountable and professional. They have the ability to fix it all and fix it fast. I suspect these negative posts are actually competing shops as I have only heard excellent things about them around town.
Ben L
Kevin is the greatest guy in this car repaire industry!! I have an old SUV that should retire, but I can’t afford to replace it. Kevin and his team keep the old girl going. Very honest, accommodating, and caring. Rare in this day and age. I can’t say enough about him and the team!!!
Shari C
Had to purchase new winter tires and came in end of day on a Friday evening. Even though they were fully booked, he made time for my car. I had a dead battery another 2 weeks after that and came in on a Monday evening. Again, they were accommodating and had my battery changed and I was back on the road in 15 minutes. The staff is very friendly and helpful. It’s hard to find an honest mechanic but they go above and beyond to make sure that you’re treated fairly and that your car is fixed. Not only do they provide excellent customer service, but also the best mechanic that I have ever had. I will never take my cars to any other mechanic. A+++++ service.
Ryan S
We love peter, our mechanic. He is great & has been for the 10+ years I have been going to this shop. Joe should give him a raise & a couple of extra vacation days. If Peter leaves, I leave.
Matthew O
It occurred to me as I drove home from my appointment with you that you and your staff have been servicing my wife’s and my cars for something approaching 20 years. You absolutely must be doing something right to keep us as loyal customers for that length of time, especially as we moved to the Fergus area eight years ago and still come to Master Mechanic to have our vehicles serviced. I could go on at length about honesty, integrity, competency, etc! But I do believe that 20 years of association says it all.
Keith K
I still can’t believe the customer service I received at this place. Something went wrong after changing the fluids in my transmission, because of an additive I had asked them to put in, a product called Z-MAX, which really screwed up my transmission, or at least we think that seems the be the culprit. Well they changed the fluids again for free to see if that would fix it and I it didn’t work so they just went ahead and put in another transmission ( and one that had much less mileage then my original one ). All that without me having to ask anything at all, they just did everything till the problem was solved, whatever it took. I still can’t believe it! Well, the proof is in the pudding and that was great pudding 😉 Oh, and they are nice people too!
Stephane R
From Victoria’s prompt reply to my appointment request, to the effort Carlo put into removing the sheared manifold studs on my truck, I left here impressed and extremely happy with the overall service. They went above and beyond to keep me informed with what was going on and were very clear about the options available. It’s such a relief finding an honest team. Thanks again!
Jordan
This is generalizing but I also talk from experience… As a woman I found it hard to find a mechanic on my own that was honest to me about the repairs and upkeep of my vehicles. After a long search and many disappointments, I found that MM is honest to their women customers. Nick is the sweetest man ever and really takes care of you. He certainly knows how to choose great mechanics and technicians because all the other men are so kind as well. I’ve never been disappointed with the work they’ve done. Thank you for great service!
Larissa K
My experience with Master Mechanic has been great. They are helpful and understanding when it comes to larger expenses leaving me less stressed financially. They are always willing to explain what they are doing to my car in ways that I can understand. They have provided me with rides to work when my car has had to go in for the day and they pick me up after. I would recommend these guys. They are wonderful.
Deanna T
Joe at master mechanic literally saved my life. I would highly recommend visiting him if this is in your area. He was able to fix the small things for me, he was able to give me great prices, and he really took the time to talk to me and help me out with my car problems. He has gained a loyal customer out of me. My rear differential was replaced, fan belt, winter tires and installation, rear brakes and rotors.. just some of the stuff he did for me in 4 days ..
Orit D
Dave and Thom are A plus! If you’re looking for a good, knowledgable, trustworthy mechanic, look no further. I always send my friends and family to Dave and Thom, and they too have become repeat customers.
Travis W
I have been going to Gord Ingram’s location for several years. I have had the best service from Gord and Serena and all the gang there. They make you feel part of the family and I will not go anywhere else. When my car is serviced, it is done with efficient time ,and Gord drops me at the mall and picks me up also. There are not many people like them that are passionate for what they do for customers. I am also in customer service and I know how much value it means to me. well that’s it and Merry Christmas…
Colin E
Thank you for the excellent service over the past few years, especially my most recent visit. When I took my vehicle in I mentioned that I needed it for a trip to Niagara Falls the next day. Unfortunately, things happened beyond anyone’s control and the vehicle had to stay an extra day. Gord knew my situation and offered us the use of one of his own cars for our trip to the Falls fully knowing that we wouldn’t be returning until late Friday night. Everything worked out and I got my car back Saturday morning and was on my way. Thanks again for the great service!I would recommend this garage to anyone.
Patrick M
I have never been anything but pleased with the service I received from this shop. These guys are very knowledgable and have a lot of experience to get the job done and get it done right. They always go above and beyond to ensure I am happy and well taken care of. I would highly recommend these guys to anyone who appreciates good service.
Samantha O
So far so good. Was well looked after. Listened to. Really couldn’t have asked for more. Also over heard reception staff and owner discussing vehicles and repair options. Everything was thorough and thoughtful and upfront. I’ll be going back.
Stephan B
Fantastic!!! This is customer service!!! From the welcome as soon as you walk in the door to the mechanic taking you to your car to show you what’s wrong and explain to you in terms anyone could understand! This is by far the best experience I have had with a mechanic since…well..maybe forever!!! They laid out my options…including parts from the cheapest to highest end…what I need to get done right away and what could wait and even from their coffee machine! If you have to spend money on your vehicle this is the place to go!!!
Dave H
Really enjoyed my experience here. My wife dropped off the car and they gave her a ride home. Diagnosed my problem, inspected a bunch of other things without me having to ask, and gave me a ride back all within the estimated timeframe! Very friendly to deal with as well, and definitely know their cars! I’ll be going back for sure!
Henry K
There was a creaking noise whenever I turned right. Also needed a brake inspection. Master Mechanic could have charged me a small fortune if they really wanted to. Instead, they let me know my brakes were fine; front brakes had about 5k and rear brakes were good for another 20k. Also, they found a problem with the front end which was causing the creaking noise. Rather than charge me for new parts, they worked with the original parts, bent them back into shape, and fixed the problem with nothing more than an hour of labour. Very impressed — honest shop. Will bring my SUV there next week for brakes.
Thomas V
In 2003 we moved back to Ontario and were in need of a mechanic. I was referred to Jason at Master Mechanic in Simcoe by a local company who took their personal and company vehicles to him as he was the most reliable, hardworking and honest mechanic in town. From the start, Jason and Rob have helped us out of some pretty interesting situations and always handled me with the utmost care and respect. From the smallest of repairs such as helping out with a licence plate screw to the more serious engine work, Jason and rob have always provided me the best of service. I wasn’t sure who to tell at Head Office!but someone must know that Jason has a well oiled team and I am thankful that I can go there with the assurance that the work will be one just as they say it will. Kudos to all that work there!
Kimberly Y
The staff at Master Mechanic are wonderful. They ensure you are informed on what the vehicle needs, and they allow you to make an informed decision on how to proceed. They have never try to to sell services that are not necessary and on more than one occasion have gone the extra mile to repair my vehicle at a reasonable cost. I am very comfortable taking my vehicle here and know it is in great hands. I would recommend this location to anyone looking for honest, reasonably priced repairs!
Amanda Y
My family and I have been using your auto services since 1988 and I cannot forget the enthusiasm and positive attitude of your team…we have the confidence and comfort to recommend others to you. We thank you for your customer service and…doing the little things right.
Dan S
I have been a regular customer for years at Master Mechanic Burlington and after yet another great experience, I just had to write. The guys there are terrific. Nick and Bryan have been honest, knowledgeable and generous with their time. Tim does excellent work. I always feel I’ve been treated fairly and with respect and I’ll continue to recommend them.
Jan M
We are moving to Quebec City for our jobs and wanted to let you know that we will really miss the excellent, trustworthy service that you have provided to us over the past 15 years and 4 different cars. We’ve written a glowing review on Yelp and wish you all the very best in the future.
Holly W
I was referred here by a friend and I’m glad he did. The staff were up front, honest and did not suggest anything I did not really need. They took me to my car and showed me why the work was needed. They stuck to their quote and backed up their work with full warranties. I have been back several times and I get friendly and courteous service everytime- in an easy place to sit/relax- or I did work on my laptop with their wireless connections. Highly recommend Dave,Thom and the staff for top-notch service and repairs.
PB M
I just wanted to make sure you know how much I appreciate all that you do!! Having a mechanic I can trust is important to me and you guys make sure that is how I feel every time I leave your shop. Thank you for the great jobs you do! Knowing that my vehicle is safe and sound to put my son in every day is something that is priceless in a mother’s eyes. Have a great day!
Angela L
I just had a call from Bryan at the Master Mechanic on Fisherman Drive inquiring how my experience was on Friday, having just taken my car there for the first time. I’m shopping for a new mechanic as the people at the Chrysler dealership tried to rip me off. What I’ve seen so far from Master Mechanic, I like. Problems that went undiagnosed by Chrysler for over 6 months were repaired by Master Mechanic on the first visit and I hear and feel a difference in the car. Bryan on the front desk, was helpful, courteous and responded to my inquiries timely! I even pushed my luck and asked for a pick-up at the end of the day and got one by the owner of the shop! I like the philosophy of maintaining the car to prevent emergency repairs. So far I like what I see!I’ll keep coming back.
Annette K
I have been taking my car to Jason for the past year, and let me tell you this is by far the best thing my wife and I could have done. Jason has always been upfront and honest with us…they know what CUSTOMER SERVICE really is and nowadays that is very rare. We have 4 vehicles including a 1995 Corvette (our baby) and the guys at the Alliston location are the only ones I trust under the hood.
Rick C
Car service you can trust! A very clean shop. I take my car here for all repairs and maintenance!!
Keswick Real Estate
Welcome to the family is what you get when you go to Master Mechanic Grimsby. The whole team are absolutely wonderful. They really stand by their work, which I think we can all agree is quite the rarity these days. The service is top notch EVERY time in all aspects. Whether it’s customer or mechanic it is always above and beyond. If you are reading this because you are looking for a good mechanic. Look no farther you and your vehicle have found their home. Enjoy!
Teri D
So this review is a little late but I wanted to speak about my recent experience at Master Mechanic in Ajax on Fairall st. I came in with a leaking tire on my truck looking to get it patched and in my experience almost always the staff or mechanics are trying to you a new tire which I was prepared to do. I was so pleasantly surprised that the team didn’t try to upsell me something I didn’t need. This was quite refreshing then I felt a little more comfortable and asked how much for an oil change, they responded with ” the sticker says you have 1500 more km before your due, don’t waste your money come back when it’s time. BLOWN AWAY, could I have just found the world’s first honest mechanic shop? These are model business owners. Honest Reliable Good prices I found my new go-to shop for anything automotive related. If you are in Durham region and looking for a shop do yourself a favour Go see Master Mechanic Ajax on 265 fairall st Thanks again guys!!
Ferhan K
Thank you so much for helping me with my Neon a few weeks ago. I truly appreciate how easy going and friendly you both were and even though I don’t know much about cars, you were able to explain things in a way I could understand. I also want to thank you for fixing it so quickly and for driving me to work. Enjoy the homemade chocolates.
Suzie R
Simple, polite, very honest, does not cut corners, does not add on extra repairs, more work/less talk, trained mechanics, and has been in the same place for over 18+ years! I’d go to him for car repair before anyone else!
Dev Das G
I just wanted to convey my appreciation for the excellent work and professionalism demonstrated by the staff at Rexdale. Jerry has always provided me with outstanding service coupled with his vast knowledge and experience in diagnosing all my vehicle concerns. Jerry’s top-rated technicians always look after my vehicle needs in a courteous and friendly manner, and always take the time to answer all my questions…and believe me I ask a lot of questions…Jerry, keep up the excellent service.
John C
Many thanks to Chris for taking my car for me. It gives me a free day and I appreciate it. My son and family took the car to Nova Scotia this summer so there is a bit more mileage. It was good for the car too!having a good long run for a change. My son mentioned he filled the coolant twice while away!I thought this was unusual!perhaps you could have a look. Otherwise the car is going well and is reliable. The left front tire goes down a bit but really slowly. Thank you again for the super customer service.
Beth M
Moe was my daughter’s mechanic at the Brampton location. He was very nice!! Explained everything to her, and to me as well. Worked with us on the repairs, we felt like we were well taken care of. Didn’t feel taken advantage of at all. Great job! Things were done before the estimated time. Was great with her and I both. Brakes fixed! All is good. 5 Stars Moe!! Great job. Would recommend this shop! Thanks!! Chris
Chris W
Friendly honestly guys. Sit, talk and with you. Great atmosphere. Very flexible with options available regarding work need/offered & recommend.
Taylor G
I just wanted to express to you the always outstanding and exceptional experience I have at your business. From the warm and friendly greetings I receive at your service desk, to the knowledgeable and experienced work done by your head mechanic Octavio; My family and I, wouldn’t trust anywhere else to take our vehicles! (It’s not always easy to find a good and honest mechanic shop.) Thank you for taking care of us and keeping us just that little bit safer on the roads!
Amanda D
I just wanted to thank you and your team for the wonderful surprise when I picked up my car, having it washed and wiped down on the inside was a wonderful treat. I certainly appreciate you taking that extra step. You certainly have my business and I have sung your praises to all my friends in the local Orangeville area. Keep up the wonderful work, and Merry Christmas.
Jenny B
I just wanted to write this email thanking Dan and his staff at Master Mechanic for an amazing job on my 2007 Jeep Commander. I brought my jeep in on a late Friday afternoon and it was immediately brought in and found to require a new alternator. Dan promised to have my jeep ready for 11am the next morning because there was no part to be found in Barrie. Dan went out of his way to find an alternator match 40 minutes away and he personally picked this part up and had it all installed right for the promised time of 11am. I have never experienced such a truly thoughtful thing done by any business in my life. Dan pretty much guaranteed my jeep back for my sons hockey tournament and he truly delivered. My son arrived at his first hockey tournament that day and went on to win his first hockey trophy. I have never been to a mechanic shop in the past that got the job done so quickly with a genuine care for customers. I will always promote Master Mechanic on 412 Dunlop St as the place to bring your vehicle. Thanks again Dan Petersen and staff for the most impressive car service I have ever experienced.
Mike B
Once again Master Mechanic in RH to the rescue. Brought the car in for an oil change and stayed the entire day. WHY? Because my mechanic found issues that others overlooked. Bought a set of new tires two months ago, not from Patrick, and the belts are already coming thru the sidewalls and the treads (not good) and the tires have flat spots (this car only sits at night, otherwise it is driven daily). Patrick and team were quick to bring this to my attention and suggest appropriate quality tires for the car. (The other retailer, who I have had words and waiting for a refund for defective tires….) When removing the tires it was found the rear calipers were seized, at only 33,000 Km. Again, when the other retailer installed the tires they overlooked this. I could have been told leave the car and we’ll get to it (like a few other shops in RH) but Patrick and team were up to the challenge and made things right by working some magic on the calipers (saving me some $$$$), replacing the rear rotors and servicing the front brake assembly. But the Bosch wiper blades??? Well, they were needed. Quality work, with quality products from a quality team. Thanks Master Mechanic Richmond Hill.
Michael L
This is about a most unusual and wonderful human being named Dave Brough at MM Cambridge. I must tell you there are not enough people in the world who behave as Dave behaved when I had the unexpected and memorable experience of meeting him at his MM store. I was in distress. I had just limped off the 401 after hitting a series of sizeable potholes that caused both my drivers’ side tires to blow. I also had my 18 year old son and his 2 friends in the car en route to Pearson Airport and then to my 2;00PM meeting downtown Toronto. I was now concerned that my 3 young passengers would miss their flight thereby forfeiting close to $2,000 each on their graduation trip that had been planned almost a year ago, not to mention my important meeting downtown.. Enter Dave Brough!this remarkable and compassionate human being jumped into what I believe to be his customary “solving problems” mode. He took charge of the situation and was solving every issue I was facing. He arranged for a Cambridge-Toronto Airport shuttle (they made their flight); GM Roadside Assistance was contacted and my car was transported to a Kitchener dealership for the replacement tires under warranty; and everything was under control for my appointment AND he did it all out of kindness without ever asking for or expecting anything in return. I intend to recommend Dave for a Community Service Citation as I believe that too often people like Dave go unnoticed.
Garry M
Absolutely first class service and support. I would not trust anyone else to look after our 9 year old BMW. We know we are in safe hands and getting very solid advice at a great price. We have worked with other garages and they are head and shoulders above anyone else. The local Tire store recommended them and that has proven to be a great recommendation from someone in the Industry.
Peter S
They did a great job had both rear shocks replaced in little under an hour and a half. They even stayed late so I could pick up my car after closing.
Devin M.
I would like to provide feedback on my most recent experience at the Master Mechanic location on Fisherman Drive in Brampton. I had brought in my vehicle for routine maintenance and got more then I deserved. Not only was I very well treated, but your service personnel had gone over and above all expectations – and had a sense of humour to boot! Not only did they perform an exemplary job with my requested actions, but your service adviser also recommended further preventative maintenance to improve my overall driving experience. They even gave me a first-hand look at the up and coming required service recommendations. This location has not only become my primary place for service, but will be recommended to all of my friends and family in the area. Thanks again for the pleasant experience from a very satisfied customer.
Matthew D
This is by far the best service I have had from a repair shop. The explanations are clear, the cost is fair, and the vehicle always come back clean. I also get told what needs to be done now and what can wait. They don’t ‘up-sell’ like the dealerships do and there are no scare tactics.
Nick Johnson
For the past year I have had the pleasure of taking my car to MM. Bryan has been honest, helpful and informative during all my visits…as a female who knows nothing about cars, it is good to know that I finally found a mechanic who I can trust…please pass along my thanks to Bryan and the rest of the staff at this store.
Rosanne L
On October 26, I purchased a used vehicle from an individual in the Mississauga area. Before the purchase was finalized, the vehicle was sent to your Dixie shop for some work (the cost of which was shared by myself and the seller) – partial exhaust replacement, fix the driver’s power window and safety. The guys there (Steve/Jeff) recommended that the muffler be replaced. The work was completed and I completed the purchase of the vehicle from the owner. This past weekend, it was discovered that the muffler was venting directly back into the bumper area and causing it to melt. (It should have been bent and vented towards the ground). The lower part of the trim on the bumper actually had melted significantly. I called the shop on Monday morning to express my concern and emailed pictures of the issue. They agreed to fix the error and the car was brought in and the proper work was completed. Given the original problem, it could have a significantly different outcome and possible catastrophic outcome. Just wanted to let you know that I was very impressed by their service and attention to this matter. Kudos to Jeff/Steve for their attitude and for taking ownership of this issue and fixing it. Too many firms these days, regardless of the business, disconnect themselves from the customer/client and move on once original business has been done. In this case, the reflection and impression left upon by your firm and its franchisees is second to none. In the event I need further work or know of someone who does, I will return to have the work done by your firm or recommend it.
Tim H
Awesome garage Bob and his staff went above and beyond expectations on repairing my sport trac I would highly recommend.
Lloyd M.
At Master Mechanic, you talk to the mechanic” is an understatement. Talking to Aggie is like talking to a friend who cares about you and your vehicle. It’s been over 6 years and the feeling is still the same today. Aggie gives you that reassurance that he understands your concerns and fixes the problem the first time. I found Aggie and his staff to be honest, reliable and diligent in their diagnosis of problems associated with our cars. I am really thankful for Aggie and his expertise. Simply put, Master Mechanic Brampton South is the best in this area and the most honest you will find.
Anthea P
I did want to let you know that Mark, Dustin and the rest of the guys at Master Mechanic will always have my business and I do not hesitate to recommend them to my friends. Last Fall, My 2001 Chevy Tahoe’s air conditioner condenser decided that it had enough. Mark fixed the problem and brought it back to life. As the repair was late in the Fall, I didn’t use the AC again until late April when the weather got warm. You guessed it!the AC would not work. While my car was in at MM to have my summer tires put back on plus my normal maintenance (we follow the GM manual), I had thoughts that most people have!Where did I put the receipt? How long would the warranty be good for? Should I roll up my sleeves on the way in or wait until they give me the bad news? I am sure happy that I didn’t embarrass myself on the way in! Mark, Dustin and John were most concerned about finding the problem and getting it fixed. I know it wasn’t their fault and I understand they invested considerable time in making it right. It is so refreshing to see a company that stands behind their work. It is a wonder that I have to book my appointments a week in advance because they are so busy. These guys really know what customer service is all about. Thanks for being a part of a company that cares.
Rob M
Very happy with the service at this shop! First time in and I was treated like a regular. These guys go above and beyond to take care of their customers, everything from good honest suggestion making to service updates to great pricing. They even drove me home in his personal truck because the shuttle service was busy. Highly recommend this shop thanks again guys!
Brett H
Gary and Craig are AAA-Tier mechanics. You bring it, they fix it. They also are also very honest, decent people. I’ve been bringing my car in to get it looked at for years. And there were times when the problems were minor and they didn’t even charge me for it. They don’t milk the hours, they just do honest work.
Adriano E
Fabulous people. My niece’s car broke down right by their shop on her way to a new job. She was in tears. They took her car in right away and it was fixed in a day. Thank you for all your help and your compassion. I would highly recommend this local business. Great team of people ready to help you.
Lindsay Curran
I have been taking my car to Master Mechanic in Milton for the past 3 years. In that time I have never had a problem with the people, service or prices quoted/charged. The one and only time there was a problem Rob picked up the car and returned it with the situation corrected. Due to the great service I have received my kids take their cars to Master Mechanic as well. I have no concerns or reservations about recommending Master Mechanic in Milton for car repairs
Tim H
Just moved to Barrie recently and found Master Mechanic Barrie West. The environment and service from the first phone call was so friendly, Dan listened to me and was very accommodating to my busy schedule. I was so grateful he put my snow tires on on such short notice! I recommend them if you are looking for a great local mechanic to service your car.
Nicky C
This is a good mechanic. I’ve been looking for a new mechanic and I was really impressed with their service and customer service. I know a bit about cars and they were very fair and thorough. Craig explained exactly what the issues were in detail and was reasonable with pricing. He was really friendly, informative and overall great to work with. While I was on the road, I had an emergency brake issue on Friday and had to be serviced last minute asap. It was scary for me since I rely heavily on my vehicle for freelanced work during weekends – so I’m on the road a lot. It was courteous of them to service me last minute (especially since they had a lot of work already). They got it fixed before closing and I was good to go for the weekend. If you’re looking for a friendly, reliable and honest mechanic – this is the place. Will definitely be coming back even if I’m not in the area.
QMTOGR
Thank you to the awesome staff that made a stressful situation into a calm one. Your timely service made all the difference. I will be referring my clients to your great team!
Anna T
I have been a customer of the Milton Master Mechanic location for over 8 years. In that time my experience has been nothing but positive. Rob and his staff work hard to fit me in on my schedule. They have always been up front and honest in their recommendations on the work that needs to be done. I always get a call when they find something unexpected, and they explain any problems to me thoroughly so I can make an informed decision on the repairs that need to happen. I have nothing but good things to say about Master Mechanic Milton and will happily continue to trust them with the service needs of my vehicles.
Jason V
I was in Mississauga on business when I started to get a shaky front end in my Ford Edge. I called a family member who recommended Master Mechanic 77. I called them and they were polite and friendly on the phone so I limped my car to them. They took my car in fast and discovered it was a loose tire that they fixed and checked all the other tires. I was on my way in 20 minutes for no charge!! I have to say the he entire experience from the initial phone call, to the service counter and the completed work was the most friendly customer experience I have ever had at an auto repair shop. I highly recommend Master Mechanics 77 in Mississauga to anyone needing friendly professional service.
Randy R
Great place!!! Great service!!! These guys know their stuff. Thanks for always looking after my family
Shooter J
Thank you to you and your crew for welcoming us into your establishment and going out of your way to quickly and efficiently fix our 2003 Jeep. We realize we kept you all, late on a Friday night when you just wanted to get home to your family and relax. We really appreciate everything you did for us. I was worried that we wouldn’t be able to see our son in time for supper and share his celebration that evening. However, everyone at Master Mechanic reassured us that you would do what you could do. That made us feel better. Being from out of town makes it difficult to know who could fix our problem, but CAA towed us to the best place we could have hoped for. We couldn’t have asked for better service and friendlier treatment. Thanks again for your kindness and excellent service! If we ever need help in Toronto again, we know where to come.
Kathy & Daryl L
I was in management in the customer service industry for over 32 years until recent retirement. Over the years we received a great deal of customer complaints and on sparse occasions letters or phone calls from customers regarding excellent service they had received, which leads into why I’m writing this. My husband and I have dealt with Kevin and the gang at Master Mechanic in Barrie for many years. My husband usually does the routine maintenance on our vehicles but when there is a problem he cannot fix, Master Mechanic is where he brings his car to. We are always greeted with a smile and are always friendly to us. We find Kevin and the guys to be honest, caring and efficient.. When dropping off my car, I’m offered a ride home!and when my car is ready I am picked up and brought to the shop. We are always updated on the status of any repairs and what it will cost. My daughter also brings her car to Master Mechanic and we will continue to recommend them to our friends and anyone looking for a mechanic.
Yvette R
I have been a customer with Master Mechanic for a long time. I can’t believe what Michael did for me this weekend. I brought my Mazda g6 in for a repair on the manifold. The job took longer as another problem with the rear catalytic converter also needed repair . They knew I had to take my dad to Oshawa cancer hospital on Monday at 7 am. They tried to get it ready but ran out of time. I received a call from Michael Sunday morning letting me know the car was ready to pick up. It truly brought tears to my eyes to see how dedicated he was to customer service. I cant thank him enough for coming to my aid.
Joan G
Two of the best mechanics in the city who aren’t afraid to work EXTRA HARD to get you back on the road safely with your vehicle. They are the only stop for my family’s 4 vehicles. Thanks for keeping our cars operating safely.
Robert R
I recently brought my vehicle in for a second opinion on my brakes that were squealing. Luay, the Owner assured me that he would help me out. His inspection was thorough and engaging as he removed the pads to show me the pad condition and measured the thickness to show me the little life remaining. He gave me options to service them to take care of the squeal or to simply wait until the sensor indicator prompts me for replacement. A very honest, competent and friendly mechanic/Owner whom I will refer to friends/family.
Fady S
Excellent service and quality of work. It is nice to be able to trust the expertise of the team here. Highly recommend!
Cassie F
We would like to thank you, Frank, for the professional and friendly service you gave us in taking care of our car during our recent problem. Thanks also for calling the taxi when we were without wheels.
Mary & Leroy S
Very good shop mechanically inclined individuals who care about there jobs and the quality of care they put forth. I live around the corner and have not been here, I felt very welcomed when I walked in and I will be sure to come back!
Rob C
