Automotive Service Advisor | Master Mechanic Oakville

Oakville, ON

Location: 529 Speers Rd, Oakville, ON L6K 2G4

Type: Full-Time, Permanent

Compensation: $50,000 – $65,000+ per year (based on experience)

The Face of Trusted Service

At Master Mechanic Oakville, our Service Advisors are the vital link between our customers and our technicians. We don’t just fix cars; we build relationships. Since 1982, we’ve operated on the principles of integrity, trust, and professionalism. We are looking for a high-energy, customer-focused professional who can provide expert advice and ensure every client drives away with peace of mind.

The Role

As a Service Advisor, you are the primary point of contact for our clients. You will manage the end-to-end service experience—from the first phone call to the final vehicle handover—ensuring that every customer receives clear communication and honest recommendations.

Key Responsibilities

• Customer Advocacy: Respond to inquiries regarding repairs and maintenance with transparency and expertise.
• Service Coordination: Manage appointment bookings and work closely with the shop foreman to ensure timely vehicle turnaround.
• Expert Consultation: Inspect vehicles (with technician support) to explain repair processes, provide accurate cost estimates, and prioritize safety-related services.
• Maintenance Planning: Help customers develop long-term maintenance schedules to ensure vehicle longevity.
• Transaction Management: Process payments, manage service records, and ensure all documentation is accurate and organized.
• Shop Environment: Maintain a clean, professional, and welcoming service desk and waiting area.

Requirements

• Experience: Previous experience in automotive service writing or a similar customer service role is preferred.
• Communication: Exceptional verbal and written communication skills; ability to explain complex mechanical issues in simple terms.
• Technical Aptitude: A solid understanding of automotive parts and repair processes.
• Tech-Savvy: Proficiency with CRM systems and business software.
• Multitasking: Ability to stay organized and calm in a fast-paced environment while handling multiple customer inquiries.
• Education: High school diploma or equivalent.

The Master Mechanic Advantage

• Earning Potential: Competitive salary and performance-based incentives ($52k–$95k+).
• Full Benefits: Comprehensive medical and dental package.
• Supportive Culture: Join a team that values a positive work environment and professional growth.
• Stability: Work for a trusted Canadian brand with over 40 years of success.